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    • MTA105

    FitSM® Course
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    Learn how to manage IT services with a pragmatic and lightweight standard.

     https://mytrainingacademy.org.uk/pub/media/catalog/product/r/s/rsz_fitsm.jpg
    • Price

      £99.00 including VAT (was £395.00)

      Offer ends 30 April 2024

      Save £296.00
    • Course Type E-Learning
    • Course Duration 30 Hours
    • Course Access 12 Months
    • Awarded By APMG International
    • Tutor Support

      Add additional features (£96.00)
    • Student Discount Card All students enrolled on this course are eligible to apply for a TOTUM Pro card
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    MTA105

    Learn how to manage IT services with a pragmatic and lightweight standard.

    Course Description

    FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project.

    IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.

    FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.

    This FitSM Foundation level course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.

    What will you learn?

    • The basic IT service management concepts and terms
    • The purpose and structure of FitSM standards – plus their relationship to other standards
    • The process framework underpinning FitSM
    • The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently

    Who is this FitSM course for? 

    • Roles involved in managing and operating federated IT services  

    Pre-requisite

    There is no pre-requisite required for the FitSM course.

    What is included on the course? 

    • APMG Agile Programme Management® syllabus 
    • APMG Accredited Course Materials
    • FitSM® Exam Guidance
    • Official APMG Sample Exam Paper
    • This course also includes tutor support to answer any questions you may have.

    This course comes with a 14 day money back guarantee so enrol today and get started.

    Bulk discounts

    Bulk discounts are available on purchases of 10 or more courses.

    If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01707 828 751 to make an enquiry.

    The FitSM course is provided by CUPE International Limited, an ATO of APMG International.
    Who is this course for?

    Roles involved in managing and operating federated IT services  

    By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is ideal for those with tight schedules as our online courses give you 12 months unlimited access to all the course materials, so you can study at a pace that suits you. Allowing you to easily resume your studies whenever you have the time. All you need is internet connection to study, so you can study from the comfort of your home or any environment that suits you.
    Course Assessment Process

    To earn your FitSM certification from APMG International, you will need to study this e-learning and achieve a passing mark for the FitSM certification exam.

    Exam Format

    • 30 minutes
    • Closed book, i.e. no aids are allowed
    • 20 multiple choice questions (four possible answers for each question, one correct answer per question)
    • At least 65% correct answers (13 of 20) are required to pass the examination

    To prepare for your FitSM exam, we provide interactive quizzes after each module and a mock exam at the end of your course to ensure you're fully prepared for the real thing. Once you've passed with at least 80%, you'll be able to book your exam as a private candidate. 

    To make life easier, we can help you book your online exam. Please note: exam fees aren’t included in the course price.

    Got a question about exams? Contact our course advisors by email or by phone on 01707 828 751. We're happy to help!

    Requirements

    Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

    For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.

    Looking for more information?
    Do you offer tutor support?
    Yes. The best asset you can have while studying is a helpful tutor and our aim is to give you the best possible support on your course.
    When can I enrol?
    We do not have set term dates therefore you can enrol on a course at any time and study at a pace that suits you.
    Can I study outside of the UK?
    Yes, the very nature of online studying enables students from outside the UK to access courses with ease.
    If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
    Course Media
    a
    Career Path

    We've put together a list of relevant job titles you can apply for after achieving your FitSM certification (note that some careers may require further study, training and/or work experience):

    • Project Administrator
    • Project Officer
    • PMO Co-ordinator
    • Project Manager
    • Project Planner
    • Project Management Assistant
    • Project Support Officer
    • Project Consultant
    • Project Management Tutor

    In these roles, the average salary you can earn is £32,500.00 per year (source: itjobswatch.co.uk, UK Only).

    IT Jobs Watch provides a unique perspective on today's information technology job market. Their aim is to present a concise and accurate map of the prevailing UK IT job market conditions.

    Career Advice

    Once you have achieved your certification, you'll have full access to our recruitment package for a wide range of information and advice - including:

    • How to put together a killer CV, Covering Letters and Thank You emails.
    • How to gain relevant work experience.
    • How to prepare for interviews.
    • How to understand Job adverts.
    • How to choose the right recruitment agency.
    • How to look for work on LinkedIn.
    • Information on dealing with redundancy.

    Our careers advice section is available for you to see now. For more information about our career advice services, contact us on 01707 828 8751 to speak with one of our friendly course advisors today.

    Career Development

    Getting an FitSM certification will always help you stand out from the crowd, now and in the future - whether you're just starting out, developing your career, or changing direction entirely.

    The Project Management Talent GAP report produced by PMI suggests that 15.7 million new project management roles will be created globally by 2020. The rapid growth of demand for project management roles and the exceptional salary levels in the profession make the project management profession highly desirable to job seekers.

    Course Outline
    What are the key things you will learn?
    • The general aspects of implementing ITSM, the processes required to operate and control services effectively (according to the FitSM-1 standard), and important interfaces in a service management system.
    • The six processes related to service operation and control:
      • Incident and service request management
      • Problem management
      • Configuration management
      • Change management
      • Release and deployment management
      • Continual service improvement management
    Payment Options

    For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.

    For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.

    Purchase Order Payments: To pay and enrol for courses using a purchase order (PO), please email your PO details to sales@mytrainingacademy.org.uk.

    Student Reviews

    We make it our absolute mission to give you the training you need and the service you deserve. Hear what our students say about us...

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    My Training Academy Klarna
    Klarna

    Learn now, Pay later

    We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.

    It’s a safe and simple way to get the stuff you want, when you want it.

    A new way to pay

    3 Easy Payments

    on baskets between £35 and £1,000

    • Pay in 3 equal payments every 30 days
    • No fees, interest or credit agreement.
    • Instant credit approval at checkout
    • Safe and secure - you're covered through Klarna's Buyer Protection Policy.
    • Easily manage payments online or through the Klarna app.
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    HOW TO GET STARTED?

    • Add your course to basket and proceed to checkout.
    • Ensure you have sufficient funds available in your card to cover the first payment.
    • Select “Klarna” as your payment method and place your order.
    • Your order will be dispatched as normal and the two remaining payments will be taken at 30 and 60 days.
    • Klarna will send you an email confirmation and reminders when it’s time to pay.
    FAQs

    Spread the cost up to 4 years*

    on baskets over £250

    • Spread the cost from 6 months up to 4 years – you choose the term
    • 0% interest on terms of 6-36 months
    • 9.99% interest on terms of 48 months
    FAQs

    Representative example without 0% or 9.99% offers: Representative 18.9% APR (variable) Purchase interest rate 18.9% p.a. (variable) Assumed credit limit £1,200

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    Pay now: £0
    Pay in 30 days: £250

    Or return your purchase within 14 days for free.

    FAQs

    • General
    • Buy now, pay in 30 days
    • 3 easy payments
    • Spread the cost
    General
    Who is Klarna?
    Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna works with more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments. Klarna lets you purchase the items you need without having to worry about the costs upfront. Just select 'Klarna' at the checkout.
    Is my payment information safe?
    Payment information is processed securely by Klarna. No card details are transferred to or held by My Training Academy. All transactions take place via connections secured with the latest industry standard security protocols.
    What do I need to provide when I make a purchase?
    If you want to make a purchase with Klarna you need to provide your name, address and email address. It is important to update your billing address in the checkout if it is different from your delivery address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
    I have been asked to go to Klarna's site. Is this correct?
    You can view all of your Klarna purchases and payment options simply by logging onto Klarna.com/uk
    I have cancelled my order. How long will it take until I receive my refund?
    As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
    I have asked for a refund. How will I be refunded?
    Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
    I haven't received an email with my statement/payment information.
    You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
    I still have questions regarding payment, how can I get in touch?
    Visit Klarna's Customer Service for a full list of FAQ's, live chat and telephone options.
    I tried to pay using Klarna but received an ‘unavailable payment method’ message. What went wrong?
    Make sure you are using your home address or whichever address is attached to your personal credit file as your billing address. We need to perform a credit check for instalment plans but we cannot perform a credit check on a business address, so in these cases the application will be rejected automatically. Please use your personal address and try again. If the problem persists, it’s possible there is an issue with your credit rating. If you are still having issues and believe your credit application should be successful, please visit Klarna Customer Service for a full list of FAQ's, live chat and telephone options.
     
    Buy now, pay in 30 days
    How does Pay in 30 days work?
    Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try your order and only pay when you're happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk.
    Am I eligible for Pay in 30 days?
    To use Pay in 30 days you must be at least 18. Whilst this option is widely promoted, Pay in 30 days is subject to your financial circumstances. When choosing Pay in 30 days, our assessment will not affect your credit rating.
    Will a credit search take place against me?
    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor My Training Academy run credit searches against you that could impact your credit rating.
    What happens if I cancel or return my order?
    As soon as My Training Academy have accepted your cancellation/return, Klarna will cancel the statement or refund your payment.
    I've received a statement, but I've not yet received my goods.
    In the event that your goods have not been received please call Samsung to check on your order and delivery status. You can also contact Klarna's Customer Service so that we can postpone the due date on your payment.
    What happens if I don't pay for my order?
    Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due — you'll receive email reminders to pay — and, if very late, we'll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
    Can I pay before the due date?
    You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
    3 easy payments
    How does 3 easy payments work?
    3 easy payments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Samsung and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
    Am I eligible for 3 easy payments?
    To use 3 easy payments you must be at least 18. Whilst this option is widely promoted, 3 easy payments is subject to your financial circumstances. When choosing 3 easy payments, our assessment will not affect your credit rating.
    Will a credit search take place against me?
    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Samsung run credit searches against you that could impact your credit rating.
    What happens if I cancel or return my order?
    As soon as Samsung have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
    What happens if I don't pay for my order?
    Klarna will automatically attempt to collect your payment for your 3 easy payments purchase at Samsung from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
    Can I pay before the due date?
    No, this is not currently possible for 3 easy payments purchases.
    Have you received my payment?
    Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
    What happens to my statement, when I've returned the goods?
    Once Samsung has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
    Spread the cost
    How does Spread the cost work?
    Spread the cost of your purchase into equal monthly payments with 0% interest for 6-24 months and 9.9% for 30, 36, 48 months. Spread the cost is a promotional plan on the Klarna Account.
    How do I use Spread the cost?
    When you shop online, Klarna's system reviews each order to determine which payments options are available to you. If Spread the cost is offered, simply select this option. The first time you shop with Spread the cost you will be asked in to apply for a Klarna Account. If you're approved Klarna will create an account for you and your order will be placed. Every time you shop with Spread the cost after that, you only need to agree to the purchase and won't need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.
    Can I pay less than the amount owed each month?
    You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It's up to you.
    Do I need to be 18?
    Spread the cost is only available to people aged 18 or over and is an online exclusive payment method.
    How do I manage my Klarna Account?
    Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.
    How is my statement sent?
    If you chose to use Spread the cost, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select 'Make a payment' and enter the amount you wish to pay towards your balance.
    How do I make a payment?
    First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select 'Make a payment' and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna's Customer Service here.
    I have asked for a refund. How will I be refunded?
    If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting our Customer Service.
    I've received my monthly statement and a payment is due, but I've not yet received my goods.
    You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

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    Klarna

    *Credit offered subject to financial circumstances. Must be 18. T&Cs apply.

    Klarna: Subject to financial circumstances. You must be at least 18. Credit is provided by Klarna Bank AB, which is authorised and regulated by the Swedish Financial Services Authority, with limited supervision by the Financial Conduct Authority and Prudential Regulation Authority in the UK. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431. If you already have a Klarna Credit account, this purchase will be added to your balance.

    Pay in 30 days: The payment period is 30 days from shipment of goods. Full terms and conditions

    3 Easy Payments: A third is payable on the day of purchase. The balance is paid in two equal monthly instalments over the following two months. Open to anyone with a UK registered debit or credit card.

    The payment methods Pay in 30 days and 3 Easy Payments are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

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